Customer Success Specialist (Early Phase)
EleWave Team · May 1, 2025
Description
Help our early adopters love EleWave Learn from day one. We're looking for a Customer Success Specialist who can support onboarding, build relationships, collect feedback, and turn users into champions.
Responsibilities
- Welcome new teams and guide them through the onboarding journey.
- Provide hands-on support through Slack or quick calls.
- Collect user feedback and pass insights back to the product team.
- Help create internal resources like quick-start guides, FAQs, and micro-tutorials.
- Identify opportunities for upselling or expanding usage within client teams.
Requirements
- 2+ years experience in SaaS Customer Success, Onboarding, or Support.
- Comfortable working asynchronously and using Slack.
- Excellent communication skills — empathetic and proactive.
Bonus Points For:
- Experience with Slack apps, EdTech platforms, or remote team onboarding.
Please note:
- Fluency in both English and Dutch (written and spoken) is required for this role. You'll be working with both international and Dutch-speaking clients, partners, and communities.
Why Join EleWave?
- Remote-first, async-friendly team
- Opportunity to shape the future of microlearning
- Direct impact — no corporate layers
- Fast learning loops and meaningful work
- Work with curious, resilient, and creative teammates
Ready to join our mission to revolutionize learning?
Apply now by sending your CV to [email protected]